How it works

Ordering, from browse to doorstep

RoyalGate Supplies brings the way you already buy — bulk, direct, accountable — into one app. Here's the whole journey, with no surprises before you pay.

Do we deliver to your area?

Check before you register.

  1. Step 1

    Browse the catalogue

    Explore building materials, food staples, and petroleum products. You can browse and build a cart before you register.

  2. Step 2

    Register and verify

    Create your account and verify your identity with your BVN and NIN. Every buyer completes the same check — it keeps the marketplace trustworthy and unlocks ordering.

  3. Step 3

    Confirm price and delivery

    Review your items, quantities, delivery area and fee, and the total before you commit. Nothing is charged until you place the order.

  4. Step 4

    Pay your way

    Pay by bank transfer, from your RoyalGate wallet, or on delivery if you're eligible. Payments always go to the company account — never to an agent.

  5. Step 5

    Track your order

    Follow your order from confirmation through processing, dispatch, and out-for-delivery, with a clear status at every step.

  6. Step 6

    Confirm handoff with a code

    When your delivery arrives, share your one-time delivery code with the RoyalGate agent to confirm receipt. Only share it at the door.

Before your first order

The answers most first-time buyers want up front.

How long does approval take?

Identity checks usually complete within 24 hours. You can browse and prepare a cart while you wait; you'll be notified once your account is approved.

What payment methods do you accept?

Bank transfer, your prepaid RoyalGate wallet, and Pay on Delivery for eligible buyers. All payments go to the Royal Gate company account.

Can I cancel an order?

You can cancel before the order is dispatched — the reserved stock and delivery slot are released and any payment is handled per our refund process. Once an order is out for delivery it can no longer be cancelled from the app.

What if items are missing, damaged, or wrong on delivery?

Report it from the order page. Delivered orders have a 'Report an issue' option, and support can help resolve shortages, damage, or incorrect items tied to your order reference.

Do prices or availability change?

Wholesale prices move with the market. The price you see is confirmed in your cart and at checkout before you pay, and stock is checked at that point too.

Is my identity data safe?

Your BVN and NIN are used only to verify your identity and set up your wallet. Sensitive details are never shared with delivery agents or shown in full after entry.

Ready to order?

Browse the catalogue now, or create your account to get verified.